Terms of Service

General Terms

These Terms of Service ("Terms") govern your access to and use of the Hostvortex website, services, and any related content (collectively, the "Service"). By accessing, using, or placing an order with Hostvortex, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you may not use the Service.

These Terms apply to the entire website, any email or other type of communication between you and Hostvortex, as well as any interactions with our services.

Disclaimer of Liability

Under no circumstances shall Hostvortex be liable for any direct, indirect, special, incidental, or consequential damages, including, but not limited to, loss of data or profit, arising out of the use, or the inability to use, the materials and services provided by Hostvortex, even if Hostvortex has been advised of the possibility of such damages.

You assume all costs related to servicing, repair, or correction of equipment or data resulting from your use of our materials or services. Hostvortex shall not be responsible for any outcomes resulting from the usage of our resources.

We reserve the right to modify prices and revise our resource usage policy at any time.

Provider Information

Hostvortex
The Service is provided by:
c/o Kevin Rodrigues Nobre
Mittlerer Landweg 1
21033 Hamburg, Germany

License

Hostvortex grants you a revocable, non-exclusive, non-transferable, limited license to download, install, and use the website strictly in accordance with the terms of this Agreement. The use of the website for purposes beyond personal access requires prior written consent.

Definitions and Key Terms

• Cookie: small data sent from a website and stored in the user's web browser.
• Company: Hostvortex, the entity providing the service.
• Customer: the individual, organization, or entity that subscribes to the services provided by Hostvortex.
• Device: any internet-enabled device such as a smartphone, tablet, or computer.
• IP address: A unique identifier assigned to each device connected to the internet.

User Content & Compliance

Users are solely responsible for the content they stream through Hostvortex. By using the service, you agree not to stream, store, or distribute content that violates any applicable laws or regulations, including but not limited to copyrighted material without permission, illegal or illicit content, hateful or violent material, or any form of content that violates third-party rights. Hostvortex reserves the right to remove or restrict access to any content that, in our sole discretion, is deemed inappropriate, unlawful, or in violation of these Terms. We are open to implementing additional restrictions if required to comply with legal obligations or payment provider policies.

Restrictions

You agree not to, and will not permit others to:

• License, sell, rent, lease, assign, distribute, transmit, host, outsource, disclose, or otherwise commercially exploit the service.
• Modify, reverse engineer, disassemble, or attempt to derive the source code of the service.
• Remove or obscure any proprietary notices on the service.

Pre-recorded Streaming

Pre-recorded streaming lets you publish a video that is already hosted elsewhere by providing its URL. By using this feature you confirm that you own, or have all necessary rights, licenses and permissions to stream, that video and its audio to every destination you select, and that doing so does not infringe any third-party rights. Hostvortex does not upload, host, copy or store the video itself: the file is read from the URL you provide for as long as the session runs, and it has to stay publicly reachable at that URL for the whole session. You remain responsible for the content and for keeping it available. You are also responsible for following the rules of each destination platform. Some platforms require pre-recorded material in a live broadcast to be identified as pre-recorded, and some restrict or prohibit looping video; where Hostvortex asks you to confirm such a requirement before a session starts, that confirmation forms part of this Agreement. We record the session itself: the URL you submitted, its schedule and its outcome, and we delete that record 90 days after the session ends.

Cloud Storage & Retention

The Hostvortex service may provide limited-duration cloud storage for live stream recordings ("VODs") to allow content creators access to their past broadcasts. This storage is temporary and intended for personal access only. Stored content is accessible only to the account owner and is not publicly shareable through Hostvortex. Hostvortex does not act as a content hosting or distribution platform. Retention periods may vary based on the user’s plan, and we reserve the right to delete stored content automatically after a defined period.

AI Interactions

AI-generated content lets viewers of your channel request an output through a viewer page on our website, and it appears on your stream only after you approve it. The Premium plan includes a monthly allowance for it; on any other paid plan the same allowance is available by adding an AI pack to your subscription. The feature is optional: you enable it per channel, you choose which viewers may use it, and you decide on every piece of content before it is shown. This section applies to every AI feature we offer on hostvortex.de, whatever type of output it produces.

AI Output Types

These features can produce different types of output — an image, text, audio or music, a video, or other media — and this section covers each of them, whether it is available to you now or later, so the Terms do not need to be amended when one is added, changed or withdrawn. What is available to you, the models behind it, what a generation costs in allowance and any rules that apply only to a particular type are shown in your dashboard before you use the feature; that description is part of the Service. Where an output type can be mistaken for a real recording — synthetic voice, music or video, for instance — the additional duties described under “Labelling and Responsibility” below apply to it in the same way as to images.

Monthly Allowance

The allowance is a monthly amount of AI output included in your subscription, and all AI features draw on the same allowance. For image generation it is expressed as a number of images per calendar month (UTC): one standard image is the baseline, and a model — or a later output type — that costs more counts as a multiple of it (for example one and a half images). It resets at the start of each month and unused allowance does not carry over. The allowance is not a balance: it has no monetary value, cannot be transferred, withdrawn, cashed out or converted into money, and cannot be refunded separately from the subscription. The dashboard shows the cost of the model you select, and of the output size you select for it, before you select either, and every generation records what it used. A larger output costs more: a 2048 px image is a multiple of the same model at 1024 px, and the dashboard states that multiple. Output sizes are offered per model, and only where the provider behind the model actually produces and prices them. The models we offer, their cost and the output types available are part of the Service and may change; a change affects generations made after it, never the record of what a past generation already used. When the allowance for the current period is used up, further requests are refused until the next period; a refused request costs nothing.

Add-on Pack

You may add one or more add-on packs, each of which increases the monthly allowance for as long as it is active: with two packs the month includes three times the single-pack allowance. A pack is billed on your subscription’s own cycle and is charged in full when you add it — never as a pro-rata share — so you receive the whole pack immediately and pay the whole price immediately. It then renews with your subscription, at the same price, on your billing date, until you remove it.

The monthly allowance resets on the first day of each calendar month, while a pack renews with your subscription. A pack added late in a month therefore covers only the rest of that month. For that first month only, pack credits you have not used carry over into the following month, once. After that, unused allowance lapses at the end of each month like the rest of the allowance.

Removing a pack takes effect at the end of the billing period you have already paid for, one pack per removal, so output already generated or included in that period is not refunded. A pack is not a separate product you own: it exists only alongside an active subscription and ends with it.

A pack bought as a one-time purchase is a single payment with no renewal, and the allowance it adds is used on the same terms.

Withdrawal and Refunds for Packs

Where the statutory right of withdrawal applies to a pack purchase, cancelling within fourteen days of the payment reverses that purchase and we refund the price you paid for the pack, less the value of the allowance you have already used under it. That value is calculated per credit: the price you paid divided by the number of credits the pack includes, multiplied by the credits consumed. A pack you have not used is therefore refunded in full, and one you have partly used is refunded for the unused part. Usage is taken from our own record of generations made under the pack, which is the same record the dashboard shows you. A refund ends the pack immediately; it does not shorten your main subscription. Requests are handled through our payment provider, which acts as merchant of record for the payment.

Viewer Requests and Donations

A viewer needs a Hostvortex account with a linked Twitch identity to send a request; we store the Twitch user id, login name, display name and account creation date of that identity, and use the latter to apply the minimum account age you configure.

You may also let a donation message trigger a request when it begins with the prefix you configure (default “generate:”). A donation is a payment between the viewer and you through your own provider (Streamlabs or StreamElements). Hostvortex is not a party to that payment, receives none of the donated amount and does not process or refund it. The prefix does not purchase a generation and never creates a claim to one: if there is no allowance left, if the prompt is refused by moderation, or if you have paused requests, nothing is generated and the donation stands as a donation under your own terms for it. If you enable this, you must tell viewers in your channel description or donation settings that a prefixed message can trigger AI-generated content.

Viewer Obligations

By submitting a request a viewer accepts this section. A request may only be submitted by a person who is old enough to use Twitch and to hold the account they submit from, and who meets any higher age you set for your channel; a viewer below the age required for a paid or gated service may not use it. A viewer must not submit a request on behalf of someone else, use another person’s account, or use the feature to harass, impersonate, defraud or circumvent moderation. We may refuse, remove or limit requests from a viewer, and may block a viewer from the feature, at any time.

You may let a viewer choose the model for their own request from a short list you set. Their request is then priced at that model — the cost shown to them before they send it — and at the standard output size, and it comes out of your allowance like any other. A viewer can never choose a model you have not listed, and a request naming anything else is refused rather than quietly run on a different model.

Your Prompt, and What We Do With It

A prompt is text a viewer chooses to send. The viewer who sends it grants us, and the streamer of the channel it was sent to, a non-exclusive, worldwide, royalty-free licence to store, transmit, moderate, display and broadcast that prompt and the content generated from it, for the purpose of operating the feature and of showing the result on that channel — including in the public gallery described below. The viewer confirms they have the right to send the prompt and that it does not infringe anyone else’s rights.

We store a prompt to moderate it, to keep a record of what was requested and generated, and to show it alongside its result. Prompts and generated content are retained for no more than 30 days and are then deleted automatically, unless the item was published in the gallery, which keeps it for as long as it stays published. We may delete an item sooner than 30 days. A prompt is transmitted to the AI provider that generates the output; it is not sold, and it is not used by us to train models. The gallery shows only what the streamer chooses to publish there, and an item can be removed at any time by the streamer, or on request by the viewer who submitted it. These periods are the same for every output type, including audio and video.

Content Rules

Requests and generated content must not contain or depict illegal content, sexual content involving minors, intimate imagery of a person without their consent, harassment or targeted abuse of a person, the likeness, voice or performance of an identifiable person without their consent, an impersonation of a real person or organisation, material that infringes copyright, trademark or other third-party rights, or content intended to circumvent our moderation. This applies to every output type. Automated moderation runs on every prompt before generation and on the generated output before it reaches you, and we may refuse or remove any request or output at any time. A refusal is not a defect of the Service and does not entitle anyone to a replacement generation or a refund.

Output Rights, Accuracy and Third-Party Models

Subject to these Terms you may use generated content on your own channel and in the content you publish around it. You acquire no right in the models, the Service or our technology. Generated content need not be unique: the same or a similar prompt can produce similar output for another streamer, and we make no promise that output is new, exclusive, or protectable. Depending on the output type and where you are, generated content may attract no copyright of its own, and it may resemble existing material; whether you can register or enforce rights in it is a question for your own advisers. We do not warrant that generated content is free of third-party claims, and nothing in these Terms transfers any right from a third party to you.

Generated content comes from statistical models and can be wrong, incomplete, or plausible but false — particularly text and speech. Do not rely on it for facts or for medical, legal or financial advice, and do not present it as verified information.

Generation runs on third-party AI model providers. Your prompt and the resulting content are transmitted to the provider that serves the selected model — directly or through a routing service that passes the request on — and are subject to its terms and retention practices; we select providers that offer us appropriate handling commitments, but their internal processing is outside our control. We may add, change or remove models and providers at any time, and we may withdraw an output type. If a provider refuses a request or an outage occurs, the generation fails; a failed generation releases the allowance it held, except where output was produced before the refusal (see below). Different output types may run on different providers, and the terms and retention practices of the provider behind the model you select apply in the same way to each.

Labelling and Responsibility

Content produced by these features is AI-generated. By default the overlay labels it as AI-generated, and you may reword that label to fit your scene. You may also switch the label off — but only you can do that, and doing so makes the disclosure your responsibility: where the law or a platform you stream to requires AI-generated content to be marked, you must mark it yourself, including any separate synthetic-media disclosure a platform requires for voice, music or video. In every case you must not present such content as real photographs, as genuine footage of an event, as a real person’s voice or performance, or as a person’s own unassisted work. Content shown in the public gallery on hostvortex.de is always labelled there, whatever your overlay setting is. You remain responsible for what is broadcast: you approve each generation, you judge whether it is lawful and appropriate for your channel, and you comply with the rules of every platform you stream to, including their policies on synthetic and AI-generated content.

Generated music and video can be matched by a platform’s automated rights systems even though the content is synthetic, and no feature of ours can prevent that. Handling a claim, mute, takedown or account measure that follows is your responsibility, as is holding whatever rights you need in order to broadcast the output at all.

Rights in Prompts, Voices and References

You confirm that you hold every right needed in what you send us and in what your viewers send through your channel: lyrics, song titles, melodies, samples, recordings, photographs, names, likenesses and voices. That includes the right to have the content generated, to broadcast it and to monetise it, and it includes permission from any person or rightholder whose voice, performance or likeness a prompt describes. A prompt need not copy anything literally to need that permission.

Nothing here permits imitating an identifiable person. Asking for a real singer’s or speaker’s voice, a real performer’s likeness, or a rendition of an existing song, is prohibited by these Terms and is refused; describing one without naming it does not make it allowed. Where an output is generated from such a description anyway, it is used at your own risk and remains your responsibility.

Responsibility for a third party’s claim rests with you. If a rightholder, a collecting society, a distribution platform, a platform you stream to, or a person depicted or imitated raises a claim, dispute, takedown, mute, strike or other measure over a prompt submitted to your channel or over output you approved, published or broadcast, you are responsible for it, and you indemnify us against the reasonable costs of defending it to the extent it results from content you sent, from content sent through your channel, or from your breach of this section. We will tell you promptly about a claim we receive and let you take part in its defence. Nothing in this paragraph limits a liability that cannot be limited by law.

The rights you obtain in an output are the rights the provider that generated it grants, passed on to you as a licence to use, publish and monetise that output: we grant no broader rights than we hold, and nothing in these Terms transfers ownership of a model, of a provider’s marks, or of any training data. A provider can change or withdraw those rights; if that happens we will tell you, and the affected output can no longer be used as described. Tell us within five days of any claim, takedown or platform measure concerning output from these features, and keep the item — our normal retention period of no more than 30 days may delete it before a dispute is resolved.

Refused or Failed Generations; Remedies

A generation can fail because a provider is unavailable, refuses the request, or does not return output at all. A generation can also be refused before it runs — by the moderation check, by the streamer’s settings, or because the allowance is used up. In those cases nothing is generated and the allowance a request held is released.

A refusal that comes after output exists is treated differently: where the output was produced and then refused, because it breaches these Terms or fails the moderation described above, the allowance it took is not released. The provider was paid for that generation, so it counts against your monthly allowance even though the content is never shown, never published and never broadcast.

A released allowance is the only remedy for a refused or failed generation: it is not a breach of these Terms, it does not entitle anyone to a replacement generation, to a refund of the subscription or of a donation, or to compensation for time, lost viewers or lost revenue. We do not promise that a particular model, output type, output size or provider stays available.

Availability, Suspension and Changes

AI features are provided as part of the Service and may be introduced, changed or withdrawn as a whole or for individual models and output types. We may suspend a viewer’s or a streamer’s access to any AI feature, or to the Service, if it is used to breach these Terms. Where that happens because of a breach, allowance already used in the current period is not refunded. We may change or restrict the available models and output types, the providers behind them, an output size, or the size of the allowance. A material reduction — of the allowance, or of what the allowance buys at a given model and output size — applies from the next billing period at the earliest, and we tell you before it takes effect. The same applies to the price of an add-on pack. Ending access to an AI feature entirely entitles you to no separate compensation beyond what the statutory rules on changes to ongoing subscriptions require. Ending your subscription ends access to any remaining allowance.

Payments

If you register for any of our recurring payment plans, you agree to pay all fees or charges to your account in accordance with the fees, charges, and billing terms in effect at the time each fee or charge is due. Payments are billed automatically according to your selected plan.

Chargebacks & Fraud Prevention

Users are responsible for ensuring valid and authorized payment methods are used for transactions. In cases of disputed charges or chargebacks, Hostvortex reserves the right to suspend or terminate service access until the dispute is resolved. Repeated or fraudulent chargebacks may lead to a permanent ban from the platform.

Refund Policy

Hostvortex offers several subscription plans. By subscribing to any of these plans users agree to pay the fees associated with that plan. No refunds of prepaid, unused fees shall be issued, unless otherwise stated in a separate agreement or as required by law.

Subscriptions automatically renew at the end of each billing cycle unless canceled by the user. The renewal charge will remain the same as the previous cycle unless there are changes to the subscription plan or pricing Users must provide accurate and up-to-date payment information. Failure to do so may lead to suspension or termination of their subscription.

Payments for our services are processed through a third-party payment provider. Refunds, if applicable, are subject to the refund policies of our payment provider. Users must submit refund requests directly to the payment provider within the timeframe specified in their terms. Hostvortex does not process refunds directly and has no control over the refund decisions made by the payment provider. Users are encouraged to review the payment provider’s refund policies before making a purchase. If you have issues with a payment, please contact the payment provider’s support or refer to their refund terms.

Users who are dissatisfied with the service are encouraged to contact our support team for assistance or resolution. Hostvortex reserves the right to adjust subscription prices. A price change applies from your next billing period at the earliest and never retroactively to a period you have already paid for; we tell you before it takes effect, in your account or by email. Continuing to use the service after the new pricing takes effect signifies acceptance of the updated rates.

Users can cancel their subscription anytime through their account settings. Access to subscribed features will continue until the end of the current billing cycle. Cancellations before the cycle ends will not be eligible for refunds. Refunds will not apply to terminated accounts due to violations of these Terms.

Term and Termination

This Agreement shall commence when you agree to these Terms by completing the signup process and continue until terminated. Hostvortex reserves the right to suspend or terminate your account if you violate these Terms, engage in fraudulent activity, misuse the service, or fail to make required payments. Termination due to a violation will not entitle you to a refund of prepaid fees. If you wish to terminate your account, you may do so through your account settings or by contacting support.

Your Suggestions

Any feedback, suggestions, or ideas you submit to us will be considered non-confidential and non-proprietary. Hostvortex has the right to use, modify, and incorporate them into our services without obligation to you.

Links to Other Websites

Our service may contain links to third-party websites that are not operated by us. Please review their terms and conditions as we are not responsible for their content or practices. Use of these third-party websites is at your own risk.

Cookies

We use cookies to enhance your experience on our site. You may disable cookies, but this may affect the functionality of certain aspects of our services.

Changes to Our Terms

Hostvortex reserves the right to modify these terms at any time. Any changes will be posted on this page, and we encourage you to review them periodically. Your continued use of the service after the changes takes effect constitutes your acceptance of the updated terms.

Modifications to Our Service

Hostvortex reserves the right to modify, suspend, or discontinue the service at any time, without notice. We are not liable for any interruption in service.