FAQ
Sixteen questions that come up most, grouped so you can skip the parts you already know. If yours is not here, contact us — we answer those too.
01
Getting started
Your encoder sends one stream to HostVortex. The relay distributes it to every destination you enabled and keeps a status per destination, so you push once and still see what each platform is receiving.
No. The fan-out runs on our servers, not on your machine: your encoder encodes once and uploads a single stream. What matters is enough upload headroom for one stream at the bitrate you already use.
Anything that speaks RTMP, RTMPS or SRT — OBS Studio, Streamlabs Desktop, XSplit, vMix, or a hardware encoder such as an ATEM or a Mevo.
02
Platforms
YouTube, Twitch, TikTok, Kick, Facebook, Instagram, Rumble and Trovo, plus any custom RTMP or SRT endpoint. How many can run at the same time depends on your plan.
YouTube, Twitch, TikTok and Kick connect with OAuth: you sign in to the platform once and the connection stays. Facebook, Instagram, Rumble and Trovo take a stream key and an RTMP URL from the platform's own dashboard.
Yes. Each destination carries its own crop, so one session can deliver 16:9 to YouTube and Twitch and 9:16 to TikTok, Shorts or Reels without a second encode.
03
Plans & billing
Yes. The free plan covers two destinations and core multistreaming, no card needed. Standard and Premium raise the destination limit and add disconnect protection, analytics, integrations and pre-recorded streaming.
Yes — upgrades and downgrades run through the dashboard and apply from the next billing period. Paddle, our payment provider, handles the change and the invoice.
Checkout and invoicing run through Paddle, which also handles local currency and tax. Card payment always works; any other method Paddle supports in your country is offered at checkout.
Cancel from the dashboard whenever you like. The subscription stays active until the end of the period you have paid for, then the account falls back to the free plan. Refund terms are in our terms of service.
Yes. Paddle applies local pricing and local tax rules, so the amount at checkout can differ from the amount shown in another country.
04
Streaming
If your encoder drops, the relay keeps the session open and plays a standby card on the destinations instead of ending the stream. It needs a paid plan, it only works where the platform keeps the broadcast alive, and on Twitch you enable Twitch's own Disconnect Protection setting first.
Yes, on Standard and Premium. Paste a link to a video that is already online and start it now or schedule it for later — nothing is uploaded.
Yes. Chat from Twitch, YouTube and Kick lands in one window with moderation tools, 7TV, BetterTTV and FrankerFaceZ emotes, and a browser-source overlay for your scene.
RTMPS ingest is available on paid plans, so the hop from your encoder to the relay is encrypted in transit.
05
Account
On servers in the EU. You can request an export or deletion at any time — the data deletion page explains how, and the privacy policy lists what we store and why.
Free plan, two destinations, no card. Upgrade when chat outgrows it.